Contact Us

We value every customer and welcome your questions, requests, and feedback. Whether you need support regarding orders, products, shipping, exchanges, or general inquiries, our customer care team is ready to assist.

Customer Support Contact Information

Dravenza Paws Club
Phone: 504-330-0443
Email: contact@dravenza.store
Business Address: 7635 Timberlin Park Blvd, Jacksonville, FL 32256, United States

Customer Service Availability

  • Monday – Friday (excluding national holidays)

  • We aim to respond to all email inquiries within 24–48 business hours

How to Contact Us for Returns, Exchanges, or Refunds

To expedite processing, please include the following in your message:

  • Full name

  • Order number

  • Contact phone or email

  • Reason for request

  • Optional: photo or video if item is damaged/incorrect

Support Commitments

When you reach out, we promise to:

  • Provide clear and honest communication

  • Assist with troubleshooting issues

  • Give timely updates on return/refund status

  • Ensure customer privacy on all shared information

Mailing & Return Instructions

Any return-related correspondence should be mailed to our main location:

Dravenza Paws Club
7635 Timberlin Park Blvd
Jacksonville, FL 32256
United States

We are dedicated to ensuring the best shopping experience possible. If you have any concerns or comments about our service or products, we truly want to hear them.